Of course, the greatest paradox in building any business is that the things that are easy to do are also easy not to do. These modest steps can make a profound difference in your business. When you catch a team member or a customer doing something great, reach out by phone or visit in person to say, "You are amazing. Last, but certainly not least, there's the good old pat on the back. Therefore, showing love means extending it to the family of everyone who makes your company great. When you hire an employee, you adopt his or her entire family. Aside from sending birthday brownies to staffers, I give them to the spouses, significant others, kids and grandchildren of my team members on their birthdays, too. One of the best ways to show someone you love them is to appreciate their families. One feature that I love is that if I forget to send out a card, I receive an email reminder. I send them out along with a gift, like a package of delicious brownies or another type of sweet. Each month I log into the system to create a custom card for all my people with birthdays. It's an automated system that keeps track of birthdays. I'm suggesting that you send a card or a gift.Ī program that I've been using for the past five years is Send Out Cards. What better way to show a person you care about him or her than by marking a birthday? I'm not talking about wishing someone "Happy birthday" on Facebook where the message can become lost in a stream of dozens of others from well-wishers. You can quickly learn how amazing your staffers are when you take the time to listen to them. That way I can spend 60 to 90 minutes really getting to know what makes them special. Each week I block off time for two lunch dates with my people. I own a large real estate firm with more than 300 employees and sales team members. One great way to say, "I love you" is to take an employee or a customer to lunch.
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